PRIVACY POLICY & COOKIE POLICY

When you visit our website, place an order, or contact us, we may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• Shipping address
• Billing address (if applicable)

Transaction Information

• Order details
• Purchase history
• Payment status

Technical Information

• IP address
• Browser type
• Device information
• Website activity and usage data

TANORE does not store your complete credit card or debit card information. Payments are securely processed by authorized third-party payment service providers.

We use the information we collect to:

• Process and fulfill your orders.
• Deliver products to your specified address.
• Provide customer support and respond to inquiries.
• Send order confirmations and shipping updates.
• Improve our website, products, and customer experience.
• Prevent fraudulent transactions and unauthorized activities.
• Comply with legal and regulatory obligations.

We will only use your information for legitimate business purposes related to providing our services.

TANORE uses secure third-party payment gateways to process transactions. Payments on our website may be processed through Midtrans and its authorized payment partners.

TANORE does not collect, store, or have direct access to your complete:

• Credit card information
• Debit card information
• Banking credentials
• E-wallet login credentials

Payment information is handled directly by the payment provider in accordance with their security standards and privacy practices.

TANORE may share limited customer information with trusted third parties only when necessary to operate our business, including:

Logistics Partners

To deliver your orders, we may share:

• Name
• Phone number
• Shipping address

Payment Service Providers

To process payments securely.

Service Providers

For website hosting, analytics, customer support, and operational services.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We retain personal information only for as long as necessary to:

• Fulfill orders
• Provide customer support
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

TANORE implements reasonable technical and organizational measures to help protect your personal information against:

• Unauthorized access
• Misuse
• Loss
• Disclosure
• Alteration

However, no online transmission or storage system can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Subject to applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where permitted by law.
• Withdraw consent for certain processing activities.

To exercise these rights, please contact us using the information provided below.

Our website may contain links to third-party websites or services.

TANORE is not responsible for the privacy practices, content, or policies of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

TANORE does not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.

TANORE reserves the right to update this Privacy Policy at any time.

Any changes will become effective immediately upon publication on this website. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Cookies are small text files stored on your device when you visit a website.

Cookies help websites recognize your device and improve your browsing experience.

TANORE may use cookies and similar technologies to:

• Ensure website functionality.
• Remember user preferences.
• Improve website performance.
• Analyze website traffic and visitor behavior.
• Enhance the overall shopping experience.

Essential Cookies

These cookies are necessary for the website to function properly, including:

• Shopping cart functionality
• Checkout process
• Website security
• User session management

Without these cookies, certain website features may not operate correctly.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting information such as:

• Pages visited
• Time spent on pages
• Device and browser information
• Traffic sources

This information helps us improve our website and services.

Performance Cookies

These cookies help improve website speed, functionality, and user experience.

Most web browsers allow you to:

• View stored cookies
• Delete cookies
• Block cookies
• Receive notifications when cookies are used

Please note that disabling cookies may affect the functionality and performance of certain parts of the website.

If you have any questions regarding this Privacy Policy & Cookie Policy, please contact us:

TANORE

Email: support@tanore.com

WhatsApp: +62 21 2424 0101